I have been meaning to write for a long time, this particular question is probably the most asked one at the moment “What is your cancellation and refund policy regarding Covid?” and not just to me.
Understandably guests are nervous about booking and not being able to come, and as always I try to be fair to guests whilst trying to run and maintain a business. In this respect I think that it will be more difficult than last year (as it turned out, we had a good season).
I am encouraging my guests to take out travel insurance, there are companies out there who will insure against illness and self-isolation. I decided not to increase my summer prices this year so this at least would go some way to helping towards that cost. I am not able to recommend any to you but one website that you could use is the Go Compare one.
When asked the big question, I have replied that – if you are unable to come, then I will put your holiday up for resale and I will refund you if/when the holiday resells. In the summer holidays I am always being asked for availability so I would be confident that it would resell but obviously it also depends on how much notice I am given.
The official wording is (found in my terms and conditions):
If you decide to cancel more than 10 weeks before the start of your holiday, your deposit will be forfeited. If you cancel within 10 weeks of your holiday start date then the entire rental amount will be payable. If you decide to terminate your holiday early, no refunds will be given.
We will refund in full if we are in a national/local lockdown ie. We are unable to accept you because we have had to close but does not cover you (or members of your party) for being unable to travel because you (or a member of your party)fall ill with Covid, or requires to self-isolate or quarantine. These items can be covered by you taking out travel insurance. There are a number of policies that include cover for Covid and self-isolation and you can look for suitable cover on comparison websites such as Go Compare (link is above) Please note that Booking Protect (offered at your time of booking) may not provide adequate cover for Covid for you (please check the small print).
It is always good to talk and we try to remain flexible under these challenging circumstances. Hopefully this year we won't get too many curve balls.
As always I am here to answer any questions that you may have. Just give me a call on 07731 776767 or email on firstname.lastname@example.org
Love from Cornwall X